FAQ
🌈 About the Jewellery
What are your earrings made of?
All of our pieces are handmade with love using polymer clay — it’s super lightweight, flexible, and fun to work with! We also use nickel-free and hypoallergenic findings, so they’re comfy even for sensitive ears.
Are your earrings really handmade?
Yes! Each pair is lovingly crafted by hand, so they're all one-of-a-kind — like tiny wearable pieces of art. There might be little quirks or variations, and we think that makes them extra special.
Will they break?
Polymer clay is pretty tough! But just like any handmade treasure, treat them gently and avoid bending or dropping them to keep them looking their best.
📦 Shipping & Delivery
When will my order ship?
We usually ship your goodies within 3–5 business days (sometimes faster if we’re extra speedy!). You’ll get a confirmation email with tracking as soon as your package is on its way.
Do you ship internationally?
We currently ship to [your country] and a few other places. If you’re unsure, just send us a message and we’ll check for you!
What does the packaging look like?
Every order is wrapped up like a little gift, ready to make you (or someone you love!) smile. 💌 Gift messages are always welcome — just add a note at checkout.
💖 Returns & Oh-No’s
Can I return or exchange earrings?
Because of hygiene reasons, we can’t accept returns on earrings — but if something goes wrong or your item arrives damaged, please email us within 7 days and we’ll make it right. Promise!
Oops! My item arrived damaged. What now?
Oh no! That’s not how happy mail should arrive 😢
Send us a photo at [your email], and we’ll sort it out ASAP.
✨ Care Tips
How do I take care of my earrings?
-
Keep them dry (no showers or pool parties, please!)
-
Store them somewhere safe and cozy
-
Wipe gently with a soft cloth if they get smudged
-
Don’t squish or bend them
🎁 Gifting & Custom Orders
Can I send your earrings as a gift?
Absolutely! Just let us know at checkout, and we’ll wrap it up super sweet and include a handwritten note if you’d like. It’s the perfect gift for her, your BFF, or a little treat for yourself!
Do you take custom orders?
We sure do (when time allows)! If you have a fun idea or need something extra special, send us a message or email [your email] — we’d love to create something just for you.
💬 Still have a question?
We’re always happy to help!
Pop us a message [via the contact page] or email [your email] and we’ll get back to you with all the answers (and maybe a few heart emojis). 💌